ZenUser176sV44b
I'm sorry to hear you're experiencing the same issue. Could you share a bit more about how you're using the system?
*Are you using the standard app or some kind of Home Automation?
*What SOC and power limits are you using?
*Have you recently made changes to hardware or configuration?
*How long and intensive you have you been using the system?
*Under what circumstances did the system fail?
*Did you use the mounting brackets?
In my case, the issue has been resolved after the equipment was replaced. According to Zendure:
"Based on our technical investigation, the issue you encountered was most likely caused by a poor internal connection in the original device, which could lead to abnormal behavior after the device had been inactive for a period of time. This is considered an isolated hardware issue, not a system defect.
We also greatly appreciate you sharing the forum link and your observations—this information is very helpful for our ongoing quality monitoring. Our team will continue to track similar cases to ensure product reliability.
For now, you can continue using the system with confidence. We also fully respect your decision to observe the system performance before scaling up or running it at full load."_
