Dear Zendure Users,
We detected an anomaly in the cloud device connection service at 15:30 (CET) on July 9, 2026. The engineering team intervened immediately and began emergency remediation. Please be informed of the latest repair progress below:
Restored Features
Following emergency remediation, the core connection and control functions of the App have been restored to normal operation. You can now normally use the following services:
■ Device status display within the App
■ Remote data viewing
■ Remote control operations
Issues Under Resolution
Currently, there are still anomalies in the data loading and rendering of the "Analytics Chart Module".
Estimated completion time: Before 12:00 (CET) on July 10, 2026.
Note to users: The fix will take effect automatically once completed, and no action is required on your part.
We will keep tracking the progress of the Analytics Chart Module and provide further updates in this post in a timely manner.
Zendure always puts your user experience first. We sincerely apologize for any inconvenience caused and thank you all for your patience, tolerance, and understanding during this time!
May your days be filled with sunshine,
Your Zendure Team