John Wood Hi. I have been using the SBV4600 for a few weeks and it worked well. I saw I had a firmware update DC type and after trying a few times it failed to update. Now the battery stops charging every 15min. It resumes charging then I unplug the XT90 plug in the back and plug it back in. Any suggestions on how to fix the interruption in charging?
support Can't the device be updated with the DC firmware via the app? A new version of the DC firmware will solve this problem. Make sure the device is powered when you update it.
John Wood After the failed update of the DC firmware, I went back in and it says it’s already been updated. So there’s nothing to update. But there’s something clearly wrong. The device will only charge from Soler for 20 minutes. Exactly. At this point it switches off. When I unplug the XT 90 and plug it back in. It starts charging for another 20 minutes. Is there any way to roll back the firmware update? Clearly there was something wrong When it updated.
support You can provide the device SN code and I will check for you if the DC firmware has not been updated successfully. You can see if there is a three-digit error code on the right-hand side of the device screen.
John Wood Here is my device information. There is no error code on the screen. Model : SuperBase V4600 Serial number : VU4YKKCLA300082 ID number : 24591
support I checked for you, the firmware versions are up to date, is the device still disconnected from DC charging now? Will it disconnect without updating the DC firmware? What voltage are you charging via XT90?
John Wood Yes, the app says that the device is running the latest firmware. What I would like is to roll back the update as I cannot charge for more than 20 minutes. After 20 minutes DC charging disconnects automatically. I have for 320 W panels connected via the XT 90.
John Wood Hi, I am still having the issue with solar charging. Is it possible to roll back the firmware update that caused the problem? Or flash the device back to factory settings? It is useless right now.