This is the info on it: Model: SuperBasePro 2000 Serial number: SNLAKBWKEA00125 ID number: 2572 IMEI number: 863940052601211 The unit is now not turning on when unplugged from charging... second time trying to use it. No display and no power out, just the green lights when I plug it in to charge it works, but when I unplug it, the power shuts off and battery doesn't power anything, just see the green LED lights! Show quoted text Yes I will turn it on, but it finally started working again all of a sudden it went from 1% to 100% in like 30 seconds... VERY CRAZY FRUSTRATING AND STRANGE! Now, it disappeared off the app and won't let me repair it because it says that it's been paired by another person and to disconnect I don't understand what to do now because I'm the one that connected to it and paired it but it's disappeared and I can't access it or repair it what's going on?? Show quoted text