Won't charge while AC is on

inman · 2023-02-11T09:50:30+00:00

Plugged into wall outlet:/n/n1. Why does it only trickle charge from wall outlet while AC button is turned on?/n/n2. Why does it begin to charge when AC...

inman

Plugged into wall outlet:

Why does it only trickle charge from wall outlet while AC button is turned on?
Why does it begin to charge when AC button is turned off?

A/C Solar adapter connected to 2000w
array:

While using solar via A/C to MC4 cable, A/C output power gets shut off automatically.

WHY?
Can this be fixed?
Will this be fixed?
Think I'm gonna need a refund if not.

Why does A/C output turns off when charging from A/C solar adapter?

support

If the device is charged via the solar MC4 line and the AC port, the AC output does not work.
This is normal and not a problem.
Because the device has only one inverter, when charging via solar, the DC needs to be turned into AC via the inverter and then into the AC port, so the inverter is occupied and cannot output AC at the same time.
Thank you for your understanding, or you can pass the XT60 DC input, but the maximum power is 600W.

inman

Nevermind, it seemed to be a software glitch... working fine now

inman

Ok I understand...thanks for explaining

support

inman Okay, that's good, have a nice day.