Unpairing device

Hello! Could you help with distance device unpairing? I couldn’t pair it with my account. Thank you

Can you provide us with the SN number of your device so that we can look it up for you?
Have a nice day.

SNHAKBWKGL01058

D I have unpaired for you, please try to connect. Have a nice day.

support Please and my. Could you help with distance device unpairing? I couldn’t pair it with my account. Thank you!
My SN - SFHAKBWKHD00075