Superbase pro doesn't start.

ZenUser176603T

I charged my Superbase Pro to 90% before storing it. After 3 months of inactivity, I took my Superbase Pro back to recharge it as recommended in the user manual. and there, impossible to start via the power button... and plugging in the AC charging cable does not wake up the battery. I tried resetting it and it does nothing.... What should I do please?

ZenUser62871M3

Den Support anschreiben. Klingt aber nach falscher Kalibrierung + Tiefenentladung, da haben manche Glück und es geht nach etwas laden wieder und bei anderen ist der Akku hin.

israndy

You can do what Zendure told me to do and hook a power supply into the DC Solar input port and see if that will wake it. With an almost full battery it may be that the BMS has tripped for some reason, some soothing external power could wake it up. Could be you lost the AC input, but this would be just one more way to diagnose what happened.

BruceH

I have a somewhat similar issue. I have (2) Superbase 2000s. The other day we had a power failure and they went into UPS mode for a few minutes and then died.

Both units will not output any AC, when pushing the button and neither will go into charge mode. The small green LED that you see near the power receptable is no longer turning on, when plugged into live AC wall socket.

One unit shows 100% battery charge and the other shows nothing, so I assume the battery is either discharged or dead. I also noticed on that unit for the last few weeks while it was still working the fan would run constantly at a low level.

I tried to do a reset: Power Button+AC Button+DC Button (I think that is correct) but is made no difference.

Anyone have any ideas with these? Right now they are pretty much very heavy paper weights. :-(

Thanks!

BruceH

Anybody have a suggestion?