Superbase pro doesn't start.

ZenUser176603T

I charged my Superbase Pro to 90% before storing it. After 3 months of inactivity, I took my Superbase Pro back to recharge it as recommended in the user manual. and there, impossible to start via the power button... and plugging in the AC charging cable does not wake up the battery. I tried resetting it and it does nothing.... What should I do please?

ZenUser62871M3

Den Support anschreiben. Klingt aber nach falscher Kalibrierung + Tiefenentladung, da haben manche Glück und es geht nach etwas laden wieder und bei anderen ist der Akku hin.

israndy

You can do what Zendure told me to do and hook a power supply into the DC Solar input port and see if that will wake it. With an almost full battery it may be that the BMS has tripped for some reason, some soothing external power could wake it up. Could be you lost the AC input, but this would be just one more way to diagnose what happened.

BruceH

I have a somewhat similar issue. I have (2) Superbase 2000s. The other day we had a power failure and they went into UPS mode for a few minutes and then died.

Both units will not output any AC, when pushing the button and neither will go into charge mode. The small green LED that you see near the power receptable is no longer turning on, when plugged into live AC wall socket.

One unit shows 100% battery charge and the other shows nothing, so I assume the battery is either discharged or dead. I also noticed on that unit for the last few weeks while it was still working the fan would run constantly at a low level.

I tried to do a reset: Power Button+AC Button+DC Button (I think that is correct) but is made no difference.

Anyone have any ideas with these? Right now they are pretty much very heavy paper weights. :-(

Thanks!

BruceH

Anybody have a suggestion?

Mbreglia

The same thing happened to me: after using the Superbase Pro 2000 as a UPS for a while, I noticed that the battery was draining without recharging. Not even when I unplugged everything from the AC outlet. I solved the problem by unplugging the Zendure and letting the batteries cool for a couple of hours. Once I plugged it back in, it started charging again.

EvgenK

Hello, my SPB1500 also constantly self-discharges and very quickly - 10-15% in 2 weeks, this is wrong, the Zendure company should do something about it.
And the station once self-discharged to 0, did not start charging.

EvgenK

...I'll continue. When I tried to turn it on with the green button, it made a sound like a mouse was dying 🙂 . Still, it started after standing connected to the network for about 30 minutes.

sting16050

I've started having a similar issue with my SuperBase Pro 2000.

About three months ago I tried to turn it on, but it would not turn on. So I plugged it into an AC outlet and after a few minutes plugged into the AC outlet I finally got it to turn on, but then it said 100% battery charge when, in fact, I think the batteries were completely dead. I charged it up to 100%, ran a vacuum off of it until it was at 60%, then turned it off and stored it.

Then, tonight (three months later), I pushed the green power button to see how the unit was doing and it again would not turn on until I again plugged it into an AC outlet and waited a few minutes before it would even power on. Similar to the previous time, once powered on it showed 100% battery life and proceeded to trickle-charge at about 110 watts.

Wanting to see if the unit was working properly I then turned on the AC port and plugged a small Blueair air purifier into one of the unit's AC sockets. The air purifier would NOT turn on. Additionally, after a minute, or less, the AC port would turn itself off again, as if not detecting a load or not having any power left in the battery.

So, I unplugged the SuperBase from the AC wall outlet and watched the battery % meter. It fell probably a good 20%, or more, just sitting there for less than 10 minutes, WITHOUT any load on the unit (I had by now removed the air purifier from the unit's AC outlet)

I'm beginning to suspect these units have some major flaws - either with the BMS, or the batteries, themselves. I will reach out to Zendure and see what they say.

Either the batteries have a charge, or they don't. And there's no way that Li-NMC batteries should just lose their charge like that after the units has been sitting for three months completely turned off.