Hi all,
After weeks of waiting a hyper 2000 and 4 ab2000s arrived.
Unfortunately, after performing all the firmware updates, I run into an error regarding she ground protection “error code: 49”. As a result the battery remains inoperative! I tried the hyper at my parent’s place; same result.
I checked my installation. The voltage between the phases and the ground is as expected. Around 130v . In Belgium three phase without neutral is very common and is what I have at home. Sometimes called delta or triangle three phase.
https://support.smappee.com/hc/en-gb/articles/4408205831188-Installation-instructions-for-a-charging-station-in-a-3x230v-delta-network
I know suppose the hyper does not foresee this use case. Meaning my 3400€ investment is useless in Belgium! The battery self-discharged from 63% to 59% in the meanwhile.
Is there some change/setting I overlooked? Is there an issue with the hyper?
Any suggestions would much appreciated because Alice the AI support was not helpful till now ☹️
Regards,
Johan