Defekt

Vincent

Seit den Update auf 2.2.3 zeigt sie v.0 als Version s Nummer an und ac ein und Ausgänge gehen nicht mehr. Ein Neustart bringt nicht mehr. Und er will das Update immer wieder drauf spielen und es hängt immer irgendwo zwischen 2und 90 % . Der zusatz accu verhält sich aus sehr komisch in letzter Zeit.
Mal lädt er über solar mal nicht und er zeigt mache mal Fantasie Werte an 2kw gehen angeblich rein und 3 kW raus angeblich . Und aus diesen kommt er nur durch Neustart raus und geht dan 5 Minuten unddan geht das ganze wieder los

theseven

Dass die Zusatzakkus nicht über Solar laden mögen, während sie mit einer SBV verbunden sind, ist bekannt, und bisher gibt es keine gute Erklärung dafür. Das verursacht dann auch diese Phantasiewerte in der Leistungsanzeige. Das AC-Update-Problem klingt nicht gut. Wenn sich das nicht durch einen Neustart (alle Eingänge abstecken + 15sec Powerbutton gedrückt halten) lösen lässt, wirst du dich wohl an den Support unter support-eu@zendure.com wenden müssen, was wahrscheinlich auf einen Austausch des Geräts herausläuft.

lyrad

I also just updated and got the error 003. Now the inverter doesn't work and there's no DC output either. This is not good at all. Zendure should have pulled that update that's bricking so many SBVs.

jmeunie1

The entire update process continues to be a major defect. When will we be able to update using the USB drives that came with our SBV's?

theseven

It is already possible to update an SBV via a USB drive if you have the appropriate files on it, however that's less convenient than through the app and actually wouldn't resolve these issues. These aren't download failures, but something goes wrong while installing the update after the download was completes, and that logic is shared with the USB update mechanism anyway.

jmeunie1

Good to know, thanks for the response.

theseven

I don't think that these issues are really caused by a bad update. The last AC update was released mid June. I believe what's actually happening is that your AC board failed for another reason, and when it didn't respond to MASTER anymore, that failed to read the firmware version, intepreted that as v0.0.0 and offered you to update it. When you then started the update, the AC module was already dead, MASTER failed to transfer the update to AC and indicated that by failing the update (or getting stuck) at 90%.

theseven

Sorry, looks like there is indeed a new version right now. Somehow my device didn't notice it yet. However what I wrote above is generally applicable in several other cases, where there wasn't an update recently, as it currently keeps happening for SolarFlow users.

lyrad

My AC has been working all along. The update has been there for more than a month and I didn't update because I wanted to make sure that it was safe to do. I foolishly thought that they would have taken it down if the update was causing problems.

Jochen M.

[unknown]Ok, das mit dem Tagesertrag hatte ich nicht auf dem Schirm.

jmeunie1

I stopped updating firmware as every attempt results in more problems rather than solutions. Praying this gets fixed soon.

Jenson

I wonder if Zendure can develop a flash process so if any update failure , we can flash the unit if it does not reset

Jenson

As I personally do not think an update will physically break the hardware, but more of a messing up the communications, codes etc....

lyrad

@Jenson. I really hope you are right, but I have a dead SBV here that's frustrating

ibis

Hallo, ich hatte nach der letzten Update ähnliche Probleme und nach 3 Wochen abwarten, hat sich die Support aus China online Spannungachutz reaktiviert. Jetzt funktioniert wieder bis auf die Zusatzbatterie will nicht zurecht LG. Batterie

lyrad

You are quite Fortunate, I have the same error and they said mine was defective. I have not heard from them since. Can someone please reactivate mine?

lyrad

Unfortunately for me they just said that mine is defective. If they can reactivate yours, I hope they could reactivate mine as well, but they don't respond to me anymore.