The charging station no longer charges

21232f297a57a5a743894a0e4a801fc3

On July 19th, I purchased a Zendure Superbase Pro 1500 from a major online store in Ukraine - Rozetka.com.ua. The official distributor and service department is Techno - Zendure distributor in Ukraine https://www.techno-ua.com/. I used the station according to the instructions, charged it to 100%, and then discharged it to 0% using low-power devices when, according to schedule, the electricity was cut off in Ukraine due to terrorist attacks by Russia. After this, the station stopped charging. I contacted the store and filled out a refund request through the pickup point.

I was informed that the station would be sent for an examination, which would take up to 14 days. On August 16th, I received an unexpected response stating that: "After conducting diagnostics, it was found that the station does not fall under the warranty, as the transistors on the inverter are burnt out." No one explained how this could have happened. Instead, they made it clear that it was all my fault! The possibility that the product could be defective was not even considered. I also don’t know how the examination was conducted—perhaps they disassembled the station, removed the inverter, and replaced it with a burnt one. Or the inverter could have burned out even under a small load. I do not believe the consumer should be held responsible for this. So, what kind of warranty are we talking about? The supplier deceived me. Please help resolve this situation.

Grelli

Hallo Vadym,
es wäre ratsam Du wendest Dich direkt an den Zendure-Support und schilderst denen den genauen Sachverhalt! Auf eine Antwort wirst Du erfahrungsgemäß lange warten müssen, da dieser noch immer reichlich überlastet ist!

Ebenso fordere von dem Shop einen detaillierten Prüfbericht des Gerätes, die gemachte lapidare Aussage ist so nicht zulässig!

Sollte die SB irgendwann wieder funktionieren empfehle ich Dir keine Entladung bis 0% mehr vorzunehmen, Stelle die ENTladegrenze auf mindestens 15%, was Akkuschonender ist.

Ich besitze selbst eine SB-1500 und es gab bislang noch keine Ausfälle!

Wünsche Dir viel Glück und vor allem das endlich wieder Frieden einkehrt in Deinem Land!!!

Alles Gute und herzliche Grüße aus Köln, Klaus 😎

21232f297a57a5a743894a0e4a801fc3

Thank you, Klaus!